The Finance Conduct Authority [FCA] is the independent regulatory body for all UK financial services. They require us by law to provide you with this document [IDD] which provides you with a summary of the products and services we offer, what we charge for our services and what to do if you have a complaint about us.
Who Regulates Us?
Capital Car Finance Limited is authorised and regulated by the Finance Conduct Authority for all consumer credit activity and our firms registration number is 685925, permitted activities allow us to act as a broker and not a lender.
What Services Do We Provide?
We can introduce you to a limited number of selected finance providers and finance brokers who may be able to offer you finance for your vehicle purchase, our role as a finance broker is to determine which lender on our panel will be suitable. Rates are determined by our lender based on a number of parameters, e.g. personal circumstances, age of vehicle, balance financed etc..
What Do We Charge For Our Services?
The lenders we work with will pay us a commission payment should you decide to enter into an agreement with them, typically this is either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between different finance providers and product types. However, the payment received does not impact the finance rate offered. Details of the exact amount of commission we receive will be provided for you on our terms of business document prior to completion.
Depending on the supply route of your vehicle, we may also charge a fixed administration fee of £299 for business transacted through Capital Car Finance Limited. This admin fee will be clearly indicated as a separate charge on our terms of business document sent to you prior to completion. Payment of the fee can be made via a secure payment link or by bank transfer.
Data Protection
Your personal data is held in accordance with the Data Protection Act 2018 [DPA 2018] Some or all of your data that you provide to us will be passed on to our lender in order for them to assess and underwrite your application for finance. For more information, please visit our dedicated Privacy Policy page on our website.
What To Do If You Have A Complaint?
If you have a complaint about any of our services, we would like to hear from you, the last thing we want is an unhappy customer. Please contact us in the first instance by telephone on 01925 589020 to discuss your complaint in more detail.
Alternatively, you may contact us in writing and your complaint will be dealt with by the appropriate department within the shortest possible timescale, please contact us using any of the contact methods below…
Capital Car Finance Limited
Unit 10 Alvaston Business Park
Middlewich Road
Nantwich
Cheshire
CW5 6PF
Telephone: 01925 589020
Email: info@capitalcarfinance.co.uk
Website: www.capitalcarfinance.co.uk
Financial Ombudsman Service
If you are not happy with our final response to your complaint, you can at escalate your complaint to the Financial Ombudsman Service, however, you must contact them within 6 months from the date of our Final Response, the Ombudsman Service will confirm with you that we have issued our final response and may need to see evidence of our outcome which you will need to provide to them.
The Ombudsman Service is a free and impartial service for resolving disputes between consumers and financial services institutions, their contact details are detailed below.
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
By phone: 0800 023 4567 or 0300 123 9123
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
More information can be found on the Complaints Handling page of our website.
Capital Car Finance Ltd are fully authorised and regulated by the Financial Conduct Authority for consumer credit activity (FCA Registration Number 685925) We are a credit broker and not a lender, which means we act independently as an intermediary for a number of different finance providers.
We will receive a commission payment from our finance provider should you decide to enter into an agreement with them, typically this is either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between different finance providers and product types. However, the payment received does not impact the finance rate offered. Details of the amount of commission we receive will be provided for you prior to completion. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.
Registered in England & Wales 6041030 FCA Authorised [Full Permission] No. 685925 :: Data Protection DPA No. Z1023210 :: VAT Registration No 904 00 3481 :: Registered Office: 10 Alvaston Business Park, Middlewich Road, Nantwich, Cheshire, CW5 6PF, Telephone 01925 589020
This website and all its content are copyright of Capital Car Finance Limited © 2022. All rights reserved. Any unauthorised copying, duplication, or reproduction of part or all its contents in any form is prohibited and will constitute an infringe-ment of copyright. Phone calls may be recorded for training and monitoring purposes.
